FAQs
Does the heated shawl have adjustable temperatures?
Yes. The product is advertised with three heat settings: low, medium, and high, controlled using an integrated button.
How is the shawl powered?
It uses a DC 5V USB connection and has a stated power rating of 10W. A compatible external power source is required.
Can I use it while working or studying?
Yes. Its wearable design and front zipper make it suitable for sitting at a desk, studying, reading, or working on a laptop, provided a compatible power source is available.
Is it suitable for travel?
It can be useful in suitable travel settings where USB power is available. Check the relevant transport rules and the manufacturer’s safety instructions before use.
What size is the heated shawl?
The advertised dimensions are approximately 150 × 80 cm (59.1 × 31.5 inches).
What color is available?
The product shown is khaki or beige.
Does it include a power bank?
A power bank is not confirmed as part of the package. Please check the confirmed package contents before ordering.
Can I wash the heated shawl?
Follow the manufacturer’s care instructions. Disconnect all power before cleaning, and do not immerse or machine-wash the product unless the manufacturer explicitly confirms that the product is designed for that method of cleaning.
How can I contact FightMonk?
You can email us at support@fightmonk.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.